For 85 years The Polack Corporation is the #1 choice for equipment service and customer support in Mid Michigan, having received recognition regionally and nationally for the quality of service we provide, The Polack Corporation is unmatched in how we take care of our customers.
Employees retire, change professions and move on, but the one thing that has never changed is how fast we react to our customer’s issues and how we work to resolve any issue whether that is with a copier, now with software or questions on your bill. Excellent service isn’t a job, at The Polack Corporation it is woven into the every fiber of who we are, it is our culture.
Equipment Service Team, Software Support and Dispatch
Time-tested procedures and processes allow our company to guarantee a equipment response time of four (4) hours or less to our customers or we will write them a check for $50.00. The Polack Difference starts with the phone call requesting service; at The Polack Corporation you call and speak to local person. A person you have spoken to in the past and that is familiar with your account; from there we place your request directly with one of our experienced Service and Support Technicians who solve your problem via our phone helpdesk or onsite at your location. No ticket numbers, no calling a call center in Detroit, Grand Rapids or on the east coast, just good old fashioned home-grown award winning service and support.
The Polack Equipment Service Difference
- Polack Performance Guarantee
- Local Service and Support, our equipment technicians live in the communities we service
- Familiarity with dispatch and our service technicians, you don’t have a different tech showing up every time that doesn’t know your account.
- Equipment Service Technicians have an average of 25+ years experience.
- A general concern for the well being of your business.
- Automatic Toner Replenishment, if your systems allows us to communicate with the device you will never run out of toner again or have to call in counts.
- Our former employees are leading some of our competitors service departments. Hire the best, it’s smart.
With more than a 95% customer retention rate, we feel this speaks to how well we service our customers. Tired of waiting forever for the Service Tech from Detroit, Grand Rapids or Indiana show up and when they do its someone you have never met and is on the phone asking their service manager how to fix the problem? Come experience The Polack Difference and see how great service can be when its done right. Again, allow us to show you our award winning service and support.
Purchased your machine from one of our competitors and not happy with the service? No problem, for most equipment we can sort things out quickly, afford-ably and have you up and running with quality service and support within days. Don’t subject your employees to bad service for another day – call The Polack Corporation today and we will take care of you the right way.