At The Polack Corporation our goal is total customer satisfaction. The Polack Corporation for the past 84 years has been recognized throughout Michigan for its commitment to total customer satisfaction. Taking this commitment further, we are proud to offer the Polack Performance Guarantee.
- We guarantee that your equipment will perform to manufacturer’s specifications or the Polack Corporation will replace it without charge with an identical model or, at the option of The Polack Corporation, a comparable alternative model of similar specifications.
- We guarantee that average emergency response time to your non-working mainframe will be under four hours or we credit your account $50.00.
- We guarantee that we will repair any non-working equipment within a maximum of two (2) working days from the time of your documented service call or we will arrange for a complimentary replacement device to temporarily be installed until the problem has been resolved.
- We guarantee that all replacement parts and supplies are genuine products of the equipment manufacturers.
- We guarantee that all representatives of our organization will treat potential and current customers with professional courtesy and the utmost integrity.
- We guarantee that all recommendations regarding our products and services will be appropriately sized to be consistent with clients’ needs and expectations based on our comprehensive needs-assessment procedures.